SERC

SERVICE

THE SERC PARALLAX  "SCROLL"  EFFECT

PRO

 

At SERC Products we believe your equipment should work efficiently and properly to ensure sterility assurance, reduce infection rates, and create an environment of generally no downtime outside of routine maintenance. That is why we have carefully and intelligently created a system that enhances the OEM's routine schedule and ensures that you have the maximum amount of up time possible.

 

We call this SERC SERVICE Pro.

 

SERC Service Pro is a combination of dedication, evaluation, implementation, and execution. What this means for you is that SERC will always give your equipment the dedication in evaluation and implement the necessary PM's, service, and components while executing it with professionalism, honesty, integrity, and character. Your equipment and its stability will always come first and you will be given our complete knowledge base when any issue that arises. This will happen on the first scheduled PM or Service Request you call in and we will strive to complete the call the day we arrive. This in conjunction with our same day (during normal business hours) and 24hr response time (after normal business hours and holidays) will change the way you see your service group, re-sculpt your thinking on maintenance, and give you renewed confidence in your equipment's efficiency.

 

It does not matter if you are a Life Science or Healthcare customer; if need a PMA or just a quick fix. SERC Products has an offer for you that can not be beaten except offered as  free of charge. We can assure you we have a package or pricing plan that will fit into your budget, reduce your current costs, and extend the life of your unit.

 

Check out our available service and PM options below and let us know if we can help you redefine the way you think about maintenance programs.

FUNCTIONAL

EFFICIENCY

DESIGN

 

SERC Service Pro Features:

 

24/7 Emergency Service and Repair:

SERC Service Pro offers emergency sterilizer repair 24 hours a day, 7 days a week throughout the continental U.S.

 

Free Telephone Technical Assistance:

SERC Service Pro provides FREE telephone assistance to SERC Service Pro sterilizer owners and customers with our Preventive Maintenance Agreement (PMA) contract.

 

Online Service Requests:

You can now place your service calls online via email or the form link HERE. This will streamline the process for you as you can bookmark this form and submit your request for service in just a few clicks.

 

Sterilizer/Washer/Decontaminator Restoration:

SERC Service Pro offers on-site equipment upgrades and refacing. It does not matter if your equipment needs a face lift or over haul we can do it all on-site, quickly, and efficiently so that you can move on to the things that are more important in your work-flow.

 

Sterilizer Consulting Services:

SERC Service Pro consulting service is available to assist with renovations, new construction, design and implementation of Green Conservation Features. Couple this with our CS/OR work-flow solutions and you will have the right room for the right personnel. With many options and templates we can help you maximize your setting while minimizing your footprint giving you extra space for storage, mobility, and comfort. Our CS Work-Flow initiatives are cutting edge and streamlined to fit your every need and vision.

 

Chemical Solvent Chamber Cleaning:

Our solvent will not deteriorate the base metal, valve seats, or other sterilizer piping components. This adds for a clean chamber, free of particulate that could contaminate your work loads.

RELIABLE 24 HR SERVICE AND RESPONSE

CLICK HERE FOR SERC PRN SERVICE

 

SERC Service Pro: Preventative Maintenance Agreements

 

Our Preventive Maintenance Agreement (PMA) covers all manufacturers’ sterilizers, washers, and related equipment. The equipment  to be covered by the agreement is first surveyed by an SERC Service Pro® Field Service Engineer. If discrepancies in the sterilizer are discovered, a cost estimate is provided to bring the equipment up to proper operating standards prior to the initiation of a PMA. Once deficiencies have been corrected, a PMA can begin. The PMA cost is then based upon the engineer’s survey and on the type or equipment, location/access, and number or inspections to be conducted per year.

 

Once the PMA becomes effective, the equipment is then inspected routinely to prevent downtime and assure optimum performance. The inspections are scheduled to not interfere with normal operations. Equipment parts covered under our PMAs include, but, are not limited to:

 

    Solenoid Valves

    Relief valves

    Process piping systems

    Steam Piping System

 

These agreements are not filled with meaningless jargon or hidden fees. They are straight forward and spell out everything, in detail, that you will need to assist us in assisting you. They are always open for discussion and are fully negotiable. This makes them easy to read, understand, and enter into because you know what your getting and are getting everything you have been promised.

 

Full Sterilizer Warranty

SERC Service Pro® offers a full warranty for the correction of problems at NO LABOR CHARGE for any and all covered equipment. In the event you do not have an agreement we still warranty our service with a 90 day parts and labor promise.

COST EFFECTIVE SERVICE AGREEMENTS.

EASY TO READ.

NO FILLER.

NO COST GUESSWORK .

NO HIDDEN FEES OR PENALTIES.

MANY OPTIONS AVAILABLE.

*MOST EQUIPMENT ACCEPTED.*

 

SERC Service Pro: Replacement Parts

 

SERC Service Pro offers a true alternative to buying from the Original Equipment Manufacture (OEM). Every part we offer are OEM based parts and are carefully engineered to the highest ISO 9000 quality standards. Our global sourcing strategy enables us to supply sterilizer spare parts and components at very low and competitive prices.

 

SERC Service Pro & Support has access to a wide range of spare parts and components through our broad supplier base. We also maintain a growing product portfolio of catalogue items for certain industries to meet our customers’ complete equipment spare parts and component needs. Within our vast network of suppliers, we have many options the OEM may say in "unavailable."

 

Competitive Prices for Sterilizer Spare Parts:

SERC Service Pro Sterilizer Service & Support has the lowest prices for the highest value in the industry! Let us show you how you can substantially save money by choosing us as an alternative supplier for your sterilizer spare parts and components needs.

 

*Online parts ordering is currently unavailable*

ONLY O.E.M PARTS AVAILABLE

QUICK AND EASY ORDERING VIA PHONE OR BY CONTACTING US BELOW

90 DAY WARRANTY ON ALL PARTS

 

SERC Service Pro: Additional Services

Sterilizer Training Programs and Seminars

SERC Service Pro offers training programs at your facilities location on-site.

These programs include, but are not limited to, operational and maintenance procedures, safety, problem solving, vacuum level performance issues, wet pack problems and extended cycle times.

 

Calibration Services:

SERC Service Pro offers a variety of services for its customers’ validation needs, from individual component electrical calibration to full loop control system calibration. In addition, SERC Products can establish a program that is suitable to the customer’s requirements on an annual, semi-annual, or quarterly basis.

 

This program consists of calibration with NIST traceable standards, full pre- and post-calibration documentation of measures values, and complete calibration and adjustment procedure documentation. Calibration services are available for temperature, pressure, humidity, rpm, and flow measurements with either voltage or current outputs. Certificates of calibration for each standard used are kept on file at ETC and copies are provided, if required by the customer.

 

SERC Products Sterilizer Upgrades and Refurbishing Services Include:

1.  Gravity Displacement to High Vacuum Steam sterilization.

2. Repackage mechanical equipment & process piping.

3 .Convert process piping & components from brass to stainless steel

 

Copyright © 2007-2014

SERC Products International LLC

All Rights Reserved

CONTACT

SERC PRODUCTS INTERNATIONAL

 

P.O. BOX 2127

 

NEW ALBANY, INDIANA 47151-2127

 

 

PHONE: 888-732-9089

 

FAX: 812-406-0404

 

 

EMAIL: INFO@SERCPRODUCTS.COM

Additional Info

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© Copyright   1997-2014  |  SERC Products International  |  All Rights Reserved