What does SERC stand for?

 

Our CEO says it this way: "It is a not just a name but a declaration. SERC is a blanket that covers all things service, equipment, reliability, and consistency. We will provide Services, Equipment that is Reliable and Consistent Products to all of our customers, clients, and partners....large or small...across the globe.

 

It is a declaration for the character based business model and it is a formula for integrity based and integrative business products.

SERC products are provided by SERC Products® and we will always stand behind that declaration and formula.

 

This is the concept of the LOGO. It is a globe with a plus sign in the middle. The plus sign means addition. In short, Services plus Equipment plus Reliability plus Consistency equals SERC Products."

 

We, the staff of SERC Products, our customers, and our partners could not agree more.

Our Vision

Who We Are?

 

SERC Products, LLC founder has worked in the healthcare industry for 38 years, starting in 1976, working for a Phoenix, Arizona Hospital group.

 

Next, he progressed, in 1996, to working with Stryker Medical Services until starting SERC Products, LLC in 1997.

 

This work experience has helped to form the basis for SERC Products in that we understand the trials, and constraints that hospitals and surgical centers have to work through.

 

SERC Products and all its personnel are committed to providing our customers with the highest quality service, equipment, and products.

 

Our Mission

 

Why SERC?

There are many reasons.

What company would not say that? We only want to give you one...Reliability.

SERC Products is your reliability partner. We will be there when you need us. We are just one email, call, text, form, or phone call away. We will respond within 24 hours but most typically within the hour of the call. Because we take phone tag very seriously and want to win all games, will typically answer the first time you call.

Our Staff:

 

SERC Products only employs top-level staff members. The best-of-the-best on their chosen disciplines. All staff, however, are well versed in most OR/CS operational components and needs. From Sales, Service, Logistics, Scientific, Production, Marketing, or Graphic Design we hire only the best.

 

Sales:

 

Our sales staff is the best in the country for one reason. Truthful. They offer only real solutions...what you need and package it in a non-traditional, low-cost, honest way. With no snake oil, high pressure, or guilt.

 

Technicians:

 

Our technicians our factory and rigorously in-house trained. This ensures that no unit is too difficult to service. Unlike most OEM's, who can only service their own equipment, SERC technicians can service almost every major or minor OEM out there. Bottom-line: If it uses steam, water, EO (ETO), VHP, or any variation we can service it.

 

Production and R&D:

 

Our Production, Marketing, and R&D staff are second to none. When it comes to design and implementation they excel at getting you the right product, the right way, the first time. The engineered products they create are well tested both in the factory and field for optimal use. You will yield the same results they do when you receive a SERC Product. Basically, if SERC Products puts it in the market its hard to find a same quality level product for the same costs and the same efficiency.

 

Our Partners:

 

We partner with 2 OEM's and many 3rd party groups and organizations to ensure that you have a 1st choice in purchasing and not just a cheap imitation or inferior alternative for all of your facilities needs, services, or manufactured goods. We offer the fastest response times, shipping lead times, and order fulfillment in the market today without padding the costs into the purchase or budgets. They, like we, offer top tiered services, specialties, products, support, and customer service and no matter your location on the globe, we can get what you need to you sooner, faster, and quicker than our competitors because of our vast network or partners, distributors, and suppliers.

 

Our Services:

 

We provide multiple services tailored to each customer individually and just about every facility need.

Here is a brief list of our most widely requested services:

  1. Cleaning solutions for glassware and instrumentation
  2. Equipment Service and Agreements
  3. Capital Equipment
  4. Sterilizer/Washer/Decontamination maintenance service.
  5. OR/CS Consumables: Surgical/Exam Gloves
  1. Hand/Body Care products
  2. Sterilization verification tools
  3. Washing verification tools

    6.  CS/OR Work-flow analysis

    7.  Equipment Calibration and Verification

    8.  Utility testing (Steam and Water)

    9.  OR/CS Setup and Integration

   10.  In-servicing and Equipment Setup Presentations

Our Products:

 

SERC Products® are first in design, excellence, design, and innovation.

They are not over engineered to give you something you do not need but are carefully tailored to customer ideologies and we only offer you products we would want in our homes and facilities.

 

Our contractual and consumable products are generated to offer a personal touch to each facility, department, and employee base.

They are not filled with hidden numbers, fluff, filler, or oil.

 

We mean what we say and say what we mean and take common sense approaches to all designs, constructs, suggestions, offerings, sales, and delivery.

Purchasing SERC Products® will help you cut costs, recoup bottom-line, and will maintain their quality in this hard to recognize market.

Copyright © 2007-2014

SERC Products International LLC

All Rights Reserved

CONTACT

SERC PRODUCTS INTERNATIONAL

 

P.O. BOX 2127

 

NEW ALBANY, INDIANA 47151-2127

 

 

PHONE: 888-732-9089

 

FAX: 812-406-0404

 

 

EMAIL: INFO@SERCPRODUCTS.COM

Additional Info

CDC

HPN

Customer Service Survey

Our Mission

Shipping/Return Policy

© Copyright   1997-2014  |  SERC Products International  |  All Rights Reserved